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March 30, 2025

Work with us: Membership Officer

Position title: Membership Officer

Location: Ultimo, Sydney NSW

Salary guide: $68,000 plus statutory superannuation

Work type: Full-time

About the ASA

The Australian Society of Authors (ASA) is the peak national body for Australian writers and illustrators. We offer expert advice, provide professional development opportunities, nurture meaningful connections and advocate on behalf of creators for fair contracts, robust copyright protections, and real remuneration.

About the role

If you are passionate about the book industry and you love engaging with creatives, this is the role for you!

We have an exciting opportunity for an enthusiastic, organised, and customer-centric person to join our team as a Membership Officer. In this role you will be responsible for assisting the ASA to recruit and retain members by delivering exceptional service and member experiences. You will be the first point of contact for our members and will provide support on every stage of the membership lifecycle.

Key duties for this member-facing role include:

  • Managing all member enquiries, including over the phone and via email, using our CRM
  • Completing all administrative tasks related to membership
  • Coordinating the membership renewal process
  • Delivering member satisfaction through direct communications with members
  • Building a knowledge of our membership to feed through to the ASA team
  • Creating monthly reports on membership

 

The Membership Officer works closely with the whole ASA team and reports to the CEO.

About you

Our ideal candidate will have:

  • A customer service mentality
  • Strong organisational and administrative skills
  • Excellent written and verbal communication
  • Attention to detail
  • Experience in administrative and/or customer service roles

How to apply

To apply, please send a copy of your CV and a cover letter to Lucy Hayward – [email protected] – by 5pm AEDT on Sunday 13 April 2025.

We will be in touch with you within three weeks of the closing date.

The ASA is an equal opportunity employer. We are committed to creating a diverse, inclusive and equitable workplace and welcome applications from people with diverse backgrounds and experience, including Aboriginal and/or Torres Strait Islander persons.

A note to recruitment agencies: we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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